1. Personal information the app collects
We access certain information from your Shopify store through Shopify's APIs, including:
- Shopify store information and store domain.
- Merchant name and contact information.
- Customer name and contact information tied to membership sign-ups and orders.
- Customer billing and shipping information required for reward fulfillment.
- Order details used to calculate points and rewards.
- Membership details: tier status, points balance, earned/redeemed points, and reward history.
- Referral information, where a member refers another customer.
- Notification preferences (email, SMS, or push).
We only access information that is necessary to provide the app's features and services.
2. Information collected automatically
We may automatically collect limited technical information such as IP address, browser type, device information, and time of access. This information helps us maintain security, troubleshoot issues, monitor performance, and improve our services.
3. How we use your personal information
- Creating and managing membership accounts and tier status.
- Calculating, awarding, and redeeming points and rewards.
- Sending membership notifications, including welcome messages, tier upgrades, expiry reminders, and reward confirmations.
- Providing widget, badge, and notification customization.
- Generating membership reports and analytics for the merchant.
- Providing customer support and responding to merchant requests.
- Maintaining, monitoring, and improving the app.
- Detecting and preventing fraud or misuse.
- Complying with applicable laws and regulations.
4. Sharing your personal information
We do not sell your personal information. We may share information only when necessary to provide the app's services, operate our infrastructure, or comply with legal requirements, including with:
- Shopify and its related services.
- Service providers that help us operate the app, such as email and SMS delivery providers.
- Hosting, infrastructure, and security providers.
- Government authorities when required by law.
5. Shopify data
We access Shopify data through Shopify APIs and only within the permissions granted to the app. Our use of Shopify data is subject to Shopify's policies and applicable permissions. We do not use customer data for purposes unrelated to providing and improving the app.
6. Data retention
We retain personal information only for as long as necessary to provide the app's services or comply with applicable legal obligations. Membership records associated with a cancelled membership may be deleted upon merchant request where applicable. When the app is uninstalled, data deletion is handled in accordance with Shopify's requirements.
7. Data security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Your rights
Depending on your location and applicable laws, you may have rights to access, correct, update, delete, or restrict the processing of your personal information. You may contact us using the details provided in Section 12 to exercise applicable rights.
9. Cookies
We may use cookies and similar technologies for authentication, security, functionality, and improving the app experience. Shopify or integrated third-party services may also use cookies. You can manage cookie preferences through your browser settings.
10. Children's privacy
The app is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove it.
11. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices. Material changes may be communicated through the app, by email, or by updating the effective date displayed on this page.